SHIPPING 

1. Orders received by 2:00 PM Atlantic Time for in stock items will be shipped the same day.  Orders received after 2:00 PM Atlantic Time for in stock items will be shipped as soon as possible, by the next day at the latest.
2. Special order or backordered items will be shipped within 24 hours of receipt of the items at Nova Communications.
3. Orders are shipped FOB Nova Communications, and will be shipped via Purolator regular ground service to a civic street address only.  Orders under $299.00 Customer will be charged a flat rate of $25.00 for the complete shipment.  Orders over $299.00 before tax will be shipped free to the customer.  Some items are excempt from free shipping due to weight or size.  Those items will be shipped at the customers expense.
4. An email notice will be sent to the customer at the time of shipment providing Purolator shipment and tracking information.

RETURNS POLICY

1. Nova Communications understands that there might occasion to return product to us.  For returns caused by our error a full refund for the returned goods will be processed.  Refunds for all other returns will be processed, less any programming, shipping and handling charges.
2. All returns to require a Return Material Authorization (RMA) before shipment back to Nova.
3. Nova will accept the return of standard product from our customers within 15 days of the delivery date, provided the goods are in original condition complete with all original packaging, documentation and accessories (where applicable).  In this case a full credit of the order amount will be issued (minus any shipping and handling costs).  Nova reserves the right to refuse the return if the goods do not meet the requirements.
4. Nova will accept the return of non-standard product within 15 days of the delivery date, provided the goods are in original condition complete with all packaging, documentation and accessories (where applicable) and provided the goods can be returned to our supplier.  A minimum 20% restocking charge will apply in this case.  Nova reserves the right to refuse the return if the goods do not meet the requirements.

RETURNS PROCESS

1. The customer requests an RMA form from online@novacommunications.com and returns the completed form, via the same email address, to Nova.
2. The customer will be emailed an RMA approval number once the completed form is received by Nova, provided the policy guidelines are met.
3. The customer can then return the goods to Nova complete with the RMA approval number.
4.  For standard product the goods are returned (prepaid) to Nova by the customer, and a credit will be issued if the returned goods meet all the necessary requirements.
5. For non standard product the goods are returned (prepaid) to Nova by the customer and a credit will be issued if the returned goods meet all the necessary requirements and when the restocking charges are fully known.
6. When the returned goods are received at Nova the customer will receive notification of this, complete with all pertinent information.