January 2017

Customer Service Communications

Customer Service Metrics – How Two Way Radios Help

If you’re in a customer service focused industry – whether it’s retail, hospitality or anything in between – you have a number of customer service metrics that you track on a frequent basis. But one of the most important metrics in this business is customer satisfaction. In fact, often times there are connections between satisfaction… Read More»

Motorola XPR6580 two-way radio blue

Motorola Cancels Production on XPR6580 CSA IS:
What You Need to Know

If you work in oil and gas, manufacturing or other tough industries, there is a good chance you’ve used or seen other colleagues using the XPR6580 CSA IS (Intrinsically Safe) portable two way radios – recognizable with its signature blue colour. These radios have been a reliable resource for hard, tough industries – and for… Read More»

Manufacturing and Team Communication

The Next Best Steps to Effective Team Communication in Plants

When it comes to working in plant environments – whether it’s manufacturing, warehousing or construction, the workforce is looking for two things – improving safety and increasing productivity. The demands of the consumer has provided increased pressure on these industries, which means efficiency in the workplace is more important than ever. So what can you… Read More»

Jessica New Moncton Hire

Growth Continues in Moncton Market
Recent Female Hire Makes Five

When Nova Communications expanded into Moncton, New Brunswick in 2015, we knew we were entering into a busy market. Our team, however, continues to expand – with three hires in the last year, including two Junior Technicians and a Senior Technician. The latest Junior Technician hire is Jessica Miller – who started with our team… Read More»

Ontario Map

6 Things Our Ontario Customers Are Saying About Us

Nova Communications is proud to be a company that serves a number of industries across Canada. The companies we often work with come to us with an aim of driving efficiency, productivity, increased customer service and safety in their business – and we couldn’t be happier to help them find solutions. Ontario is a province… Read More»

MotoTRBO Two Way Radio

8 Common Issues Customers Have With Two Way Radios – And How to Solve Them

Most radio systems in operation today in Canada are grandfathered analog systems, and that’s a problem for most users. Day in and day out we hear from customers that are experiencing a number of issues with their current radio systems. Whether it’s static or interference on their channel, poor range, problems with durability for work conditions,… Read More»

Map of Canada and Alberta

6 Things Our Alberta Customers Are Saying About Nova Communications

As a Canadian company, we are proud to have customers across the country – from coast-to-coast. We’re even prouder to service a number of different industries that make up the fabric of Canada – including public safety, oil and gas, agriculture, recreation and more. In fact, we’ve serviced all of those industries in Alberta alone!… Read More»

property manager on two-way radio in control room

Empowering Your Staff With Effective Communication

In customer service focused industries, quick and dependable outcomes are what drive consumer satisfaction. A lot of the interactions with customers in these industries – such as retail, hospitality and property management – are face-to-face, requiring a level of professionalism and knowledge to lead customers down their journey to happy and will to return to… Read More»

two way radios for hospitality

5 Steps to Better Customer Service in Hospitality With Two Way Radios

From small boutique hotel to large luxury resorts, hospitality guests of today know what they want from customer service and, if they don’t get what they want, they will choose a different place to lay their head at night. Team communications among various departments in a hospitality business can take your business from a three… Read More»

Canadian Brewhouse logo

How Two Way Radios Improve Team Communication:
A Restaurant Story

Restaurants are busy places and include a number of staff that are required to work together and coordinate with one another to provide a seamless experience for their guests. It’s those experiences that keep customers coming back – and that’s often the case in a number of customer service based industries. About 96% of unhappy… Read More»